Phone BT customer services on this helpline 0843 504 7163 (for £0.07/minute + network access charge) for landline and home broadband enquiries or call their freephone contact number which is 0800 800 150.
Contact BT customer services by calling their phone number 0800 800 150 for free or alternatively phone this general enquiries helpline 0843 504 7163 (for £0.07 per minute plus operator access charge) for support. BT provide a significant portion of all landline and broadband services within the UK, and also offer subscription TV and Sports packages.
We have provided a helpful list of the main contact numbers for all of the services that BT provide, as well as specific technical support numbers for these services to help you sort your troubleshooting issue promptly.
Main BT Phone Numbers
|BT Department||Phone Number|
|BT Landline General Enquiries||0800 800 511|
|BT Landline Technical Support||0800 800 151|
|BT Broadband, Email, TV and Sport Support||0800 111 4567|
|BT Cloud Technical Support||0800 500 3114|
|BT SmartTalk Support||0800 011 3845|
|Problems with your BT ID||0800 707 6310|
|Outdoor Equipment Faults (cables, poles, cabinets, manholes)||0800 023 2023|
|Problems with a BT Building||0800 223 388|
BT Email & Online
If you detest being on hold on the phone constantly, or it is more convenient for you to email BT please go to their official website www.bt.com/help/home/contactus/ for full details of how to contact BT online, which include helpful FAQs and live web chat services. If you need to make a bill payment to BT you can do so using their secure internet banking portal www.bt.com/s/apps/appsbills.
Write to BT
It is normally far quicker to get in touch with BT by calling them or by using any of their online contact options, however if you would prefer to send BT a letter with your enquiries, or if you would like to make an official complaint in writing then please send your post to their customer service manager at this address:
Customer Service Manager,
BT Customer Correspondence Centre,