Next Contact Number

Call Next on their customer service telephone number 0333 777 8000 to contact a representative with any queries about returning an unwanted article of clothing at one of the fashion retailer’s UK stores.


Next Customer Services – 0333 777 8000

Contact Next by calling their UK customer service telephone number 0333 777 8000 if you have any enquiries about a purchase made from a high street store. For instance, callers can ask how to return an item if they have lost their store receipt as a proof of purchase. Alternatively, you may want to ask how to exchange an article of clothing bought from any UK Next for one of a different size. However, it should be noted that you can not claim a refund an items that have been worn out or return an underwear or swimwear product after purchase.

Callers may also ask for the location and opening times of their nearest store once they have given the representative details of their home address and post code. Alternatively, you may want product care information following your purchase as certain fabrics or cushion materials may need to be washed at the dry-cleaners only. You can also book an appointment with a Next personal shopper if you would like assistance finding the perfect dress for a special occasion or business suit for an important work meeting. Callers may wish to enquire about any ongoing sales as a number of clothing items are often discounted at the end of the season along with any homeware items or pieces of furniture.


Online Orders – 0333 777 8000

Call Next on their online orders telephone number 0333 777 8000 to enquire about the estimated delivery time for a recent purchase made from their website. Moreover, customers can receive tracking updates once they have given the Next advisor their order number and your contact details. Callers should also ask about the returns policy for an item bought from the online store but it should be noted that Next are more likely to offer a refund in the case of a manufacturing defect rather than if you have changed your mind about a piece of clothing or home furniture. Therefore, customers can ask how best to send a photograph as proof of their damaged product but it should be noted that refunds are more likely to be issued for high quality jpeg images.


Call Costs and Contact Hours

Next uses a local rate contact number that will charge callers the same standard per-minute rate as any other geographical call that is made from a UK mobile or landline telephone. Moreover, the Next customer service team is available to be contacted 7 days a week and during the opening hours of 8am-11pm Monday to Sunday.


Next Contact Numbers – at a glance

Next Department UK Contact Number Opening Hours
Next Customer Services 0333 777 8000 8am-11pm, 7 days a week
Number for Selfserve Payments, Return Requests and Account Balances 0800 58 777 58 24 hours a day, 7 days a week
Online Orders and Enquiries 0333 777 8000 8am-11pm, 7 days a week
Next Complaints 0333 777 8247 8am-11pm, 7 days a week


Write to the Complaints Department

Although you can call the Next complaints department on their local rate contact number 0333 777 8247, you may also wish to elevate a grievance regarding the quality of a Next product or their in-store services when writing to the following postal address: Next Retail Ltd, Desford Road, Enderby Leicester, LE19 4AT, United Kingdom.